Terms and Conditions Policy
By making a reservation at Pet Love Grooming Services Inc., the client agrees to the following terms and conditions:
1. Schedules and Deadlines
- Our pet shop operates from Tuesday to Friday, 8:30 AM to 6:00 PM, and Saturday, 8:00 AM to 3:00 PM. Reservations outside these hours are subject to availability and additional charges.
- Reservations must be made at least 1 day in advance.
- Changes or cancellations must be communicated at least 24 hours in advance.
2. Cancellation and No-Show Policy
- Cancellations made less than 24 hours in advance will be subject to a fee of 20% of the total reservation value.
- In case of a no-show, 20% of the total reservation value will be charged, corresponding to the initial deposit.
3. Vaccines and Health
- All pets must have up-to-date vaccinations and provide proof of this at the time of reservation or before the service.
- Pets showing signs of contagious illness or infestation (fleas, ticks, etc.) will not be accepted. If detected upon arrival, the reservation will be canceled, and a sanitization fee may be charged.
4. Behavior and Safety
- The client is responsible for disclosing any aggressive behavior or history of incidents involving their pet.
- If the pet exhibits aggressive behavior or endangers the safety of other animals or staff, the pet may be refused, and the service will be discontinued without refund.
5. Responsibility
- Our pet shop commits to caring for your pet with the utmost professionalism and attention. However, we are not responsible for pre-existing conditions or health issues that worsen during the service.
- In case of an emergency, we will contact the client immediately. If necessary, the pet will be taken to the client’s designated veterinarian or the nearest veterinary clinic, and all costs will be borne by the client.
6. Personal Items
- Clients must remove collars, leashes, or personal accessories before leaving their pet. The pet shop is not responsible for personal items sent along with the pet.
7. Payment
- Reservations require a 20% deposit at the time of booking.
- Payments made after the due date are subject to an additional 10% fee on the total amount.
8. Media Policy
- The client authorizes the use of photos and videos of their pet for marketing purposes on our social media and promotional materials unless otherwise explicitly requested.
9. Changes and Updates
- This policy may be updated at any time. Updates will be communicated at the time of booking and published on our website/social media.
By proceeding with the reservation, the client confirms they have read, understood, and agreed to the terms above.